Frequently Asked Questions
Everything you need to know about your next favorite writing instrument.
How long does shipping take for pens and ink?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on the selected carrier and your distance from our Virginia warehouse.
What is your return policy for fountain pens?
We offer a 60-day return policy for most items. If you have inked a pen and are unhappy with its performance, please reach out to our customer service team to discuss exchange or return options.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on the destination and package weight.
Are the nibs tested before they are shipped?
While we do not ink every pen to ensure they remain brand new, our team performs a visual inspection on every pen to check for alignment and quality before it leaves our facility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I know which ink is safe for my vintage pen?
We generally recommend using pH-neutral inks from established brands for vintage pens. Please refer to our online ink guides or contact our specialists for specific recommendations.